Here are some of our most commonly asked questions
Yes! Prescheduled rides are now available in the Alto app for Alto Members up to one hour in advance of your desired pick up time.
Download the Alto app and create your Alto Account as a Member or Guest to book rides on demand. On demand delivery is currently available in Dallas and Fort Worth, and will be expanding to additional cities soon.
Tap the Profile button at the bottom of the homepage. Next tap Promotions and Add Promotions to enter your promo code in the space provided. Please note, promo codes are case sensitive. Click here on mobile to add a promo code now.
Tap the Profile button at the bottom of the homepage. Next tap Membership to see current information on your Membership status. From here you can cancel or resume your Membership anytime. Click here on mobile to adjust your membership now.
Riding with Alto is cleaner and safer than ever. Your Alto is disinfected between every passenger and equipped with a protective barrier and HEPA air filter. In coordination with the latest CDC guidelines, all unvaccinated passengers and drivers are required to wear a mask while in an Alto. Masks are optional for fully vaccinated passengers and drivers, though passengers may request that their Alto driver wear a mask during the trip. If your driver has been vaccinated and opted-in to sharing their vaccination status, you will see a badge on their profile photo in the Ride section of your Alto app.
Masks are optional for fully vaccinated passengers and drivers, though passengers may request that their Alto driver wear a mask during the trip. If your driver has been vaccinated and opted-in to sharing their vaccination status, you will see a badge on their profile photo in the Ride section of your Alto app.
Unvaccinated drivers and passengers are still required to wear a mask while riding with Alto.
We’ve built Alto around 10-15 minute pick up times so we can bring you the highest quality experience with consistent, company owned luxury vehicles that are cleaned between every passenger. Wait times change based on location and time of day. Check your app for up-to-date wait information regarding ETAs.