Here are some of our most commonly asked questions
Yes! Pre-scheduled rides are available to all Alto Members. Download the Alto app to become a Member, then click here to preschedule a ride. We recommend prescheduling for airport trips, appointments, special events and more. Please book at least 24 hours in advance.
Download the Alto app and create your Alto Account as a Member or Guest to book rides on demand. On demand delivery is currently available in Dallas and Fort Worth, and will be expanding to additional cities soon.
Tap the Profile button at the bottom of the homepage. Next tap Promotions and Add Promotions to enter your promo code in the space provided. Please note, promo codes are case sensitive. Click here on mobile to add a promo code now.
Tap the Profile button at the bottom of the homepage. Next tap Membership to see current information on your Membership status. From here you can cancel or resume your Membership anytime. Click here on mobile to adjust your membership now.
Today, our clean, safe rides are cleaner and safer than ever. Your Alto is disinfected between every passenger and equipped with a protective barrier and HEPA air filter. Both drivers and riders are required to wear a mask at this time.
We’ve built Alto around 10-15 minute pick up times so we can bring you the highest quality experience with consistent, company owned luxury vehicles that are cleaned between every passenger. Wait times change based on location and time of day. Check your app for up-to-date wait information regarding ETAs.