Manage everything in your Alto app.
In the Alto app tap Profile then Prescheduled Rides to view your current reservations.
You can cancel a ride in your Alto app free of charge up to one hour before your scheduled time. After that, you will be subject to cancelation fees up to $35. To cancel your ride in the Alto app tap Profile then Prescheduled Rides to view your scheduled rides. Tap a ride to cancel.
To adjust your ride you will need to cancel and rebook your ride in the Alto app more than an hour in advance. Tap Profile then Prescheduled Rides to cancel your scheduled ride, then rebook your ride for your desired time. Please note your quoted rate may change when rebooking a prescheduled ride.